HELP · RAY BRIDGE
Frequently asked
questions.
Answers to your first questions about our equipment, quotes and the steps to prepare your enquiry.
12 questions to help prepare your enquiry.
Equipment and configuration
What equipment does Ray Bridge offer?
Ray Bridge presents two construction machinery ranges: backhoe loaders and self-loading concrete mixers. You can explore both ranges and enquire about the model that interests you.
How do I shortlist models for my customers or business?
Start with the equipment range and typical applications, then compare model specifications and configurations. Include destination market and estimated quantities in your enquiry. If you would like help with a shortlist, discuss your requirements.
Can I enquire about a configuration for my market?
Yes. Our backhoe loaders support engine and bucket changes. Tell us the model, your market and intended work to discuss your configuration.
Enquiries and quotes
What information should I include when requesting a quote?
Include your name and email, models of interest, estimated quantities and destination country. Company name, WhatsApp number and business type are optional. Add questions about configuration, documents or shipping.
Where can I find the price and conditions?
Request a quote for the equipment and configuration that interest you. Review what the price includes, the currency, offer validity and payment and transport terms. This page does not set prices or replace a written commercial proposal.
How can importers, wholesalers and dealers discuss cooperation?
Introduce your company, country or territory and the equipment range of interest on the business partnerships page. You can discuss a purchase or ongoing cooperation without applying for a dealer appointment. Share your market, models and purchasing plans.
Shipping, documents and support
How do I enquire about transport and delivery time?
Share the country and delivery port or destination. Our team can help with an enquiry about transport, documentation and shipping arrangements.
What certifications or documents does a machine have?
Contact Ray Bridge to request model documentation and discuss import requirements for your market.
How do I enquire about warranty, parts and support?
Include these questions in your enquiry and identify the model and configuration. Request warranty conditions, spare parts and the scope of support in writing before deciding. This page does not state a warranty duration or local service network.
The site and your message
Does the form send my enquiry automatically?
No. The form prepares a message on your device for review. You then choose to open WhatsApp or your email app. When WhatsApp opens, the text is included in that service’s link; for email, it is passed to your chosen app. You confirm sending there. Read the Privacy Policy for more details.
How do I know if my message was sent?
Check the status in WhatsApp or your email sent folder. Preparing a message or opening an app does not confirm sending. This site does not verify delivery, and the thank-you page is not a receipt confirmation.
How can I contact you if I cannot use the form?
You can email us directly at info@raybridgemachinery.com or start a conversation on WhatsApp: +86 138 5362 0016. Specify the equipment of interest and destination country to get started.
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